FAQ
Orders
How long does it take to process my order?
Orders are typically processed within 1–3 business days.
Can I change or cancel my order?
If your order has not yet shipped, we may be able to modify or cancel it. Please contact us as soon as possible.
Shipping
How long does shipping take?
Most orders arrive within 5–12 business days depending on your location.
Will my items arrive in one package?
Because we work with multiple suppliers, items may sometimes ship separately and arrive in different packages.
Do you offer international shipping?
Yes. Shipping times may vary depending on the destination country.
Returns
What is your return policy?
Returns are accepted within 30 days of delivery if the item is unused and in its original packaging.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you.
Jewelry & Materials
What materials are used in your jewelry?
Our pieces may include materials such as gold plating, sterling silver, stainless steel, pearls, and natural gemstones depending on the design.
How should I care for my jewelry?
To maintain the beauty of your jewelry, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry place when not in use.
Contact
How can I contact customer support?
You can reach us through the Contact Us page and we will respond as soon as possible.